PulseMesh

Privacy

PulseMesh LLC Privacy Policy

Last updated: June 27 2025

At PulseMesh LLC, we take your privacy seriously. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure its protection. By using our website and mobile apps, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Website Users (pulsemesh.io):

  • Personal Information: When you sign into our website, we collect your name and email address. To list a display on our app you must provide a street address that represents its geographical location.
  • Cookies and Analytics: We use cookies for login functionality and analytics purposes. We may automatically collect your IP address and performance-related information when you visit the site.

App Users (PulseMesh App):

  • Location Data: We collect location data to provide app functionality (e.g., showing nearby displays), but we do not store this data in relation to the user.
  • Automatic Data Collection: We collect app performance data and IP addresses automatically for analytics purposes.
  • No Personal Information: We do not collect your name or email through the app.

How We Use Your Information

  • Website: The information we collect from the website is used for user account management, analytics, and marketing purposes.
  • App: The data collected through the app is used solely for app functionality and analytics to improve performance. Location data is used in-app to find nearby displays but is not stored with user-identifiable information.

Third-Party Services

We share your information with the following third-party services to provide our services:

  • Payment Processing: Dodo Payments and Stripe process payment information for subscriptions. They receive billing information necessary to process payments.
  • Email Services: FastMail handles email delivery for account notifications and marketing communications.
  • Address Lookup: ArcGIS processes address information to provide geolocation services for display listings.
  • Analytics: Google Analytics collects website and app performance data. No personally identifiable information is included.
  • Security and Performance: Cloudflare provides website security and performance optimization, which may involve processing IP addresses and browser information.

These services are bound by their own privacy policies and data protection agreements with PulseMesh LLC.

Data Retention

We retain your personal information for the following periods:

  • Account Data: Retained while your account is active and for 30 days after account deletion to allow for account recovery
  • Analytics Data: Retained for 26 months in accordance with Google Analytics standards
  • Payment Data: Retained for 7 years for tax compliance and legal purposes
  • Location Data: Not stored; used only temporarily for app functionality

You may request deletion of your data by contacting us at [email protected]. We will process deletion requests within 30 days, except where retention is required for legal compliance.

User Rights

Modification and Deletion:

  • Website users can access, modify, and delete their account information by logging into their account. You may also request deletion of your data by contacting us directly.

Opt-Out:

  • You can opt out of marketing communications by clicking the unsubscribe link in any marketing email.

Cookies and Tracking

We use the following types of cookies and tracking technologies:

Essential Cookies

  • Authentication: Required for login functionality and session management
  • Security: Used to protect against cross-site request forgery and other security threats

Analytics Cookies

  • Google Analytics: Tracks website usage patterns and performance metrics
  • Cloudflare Analytics: Monitors website performance and security

Cookie Management

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality. Analytics cookies can be disabled without impacting core features.

Security

All data collected by PulseMesh LLC is transmitted securely using TLS encryption. We take reasonable measures to protect your data and ensure that only authorized employees with a legitimate business need can access your personal information.

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

PulseMesh LLC operates globally and stores data in multiple regions for performance optimization:

  • Primary Storage: United States (primary data centers)
  • Regional Storage: United Kingdom and Australia for users in those regions
  • Data Protection: All international transfers are protected by appropriate safeguards including encryption and contractual protections

Legal Basis for Processing (GDPR)

For European users, we process personal data based on the following legal grounds:

  • Contract Performance: Account management and service delivery
  • Legitimate Interest: Analytics, security, and service improvement
  • Consent: Marketing communications (where required)
  • Legal Obligation: Tax records and payment compliance

International Users and Compliance

PulseMesh LLC is committed to complying with international privacy laws, including:

  • GDPR (General Data Protection Regulation): European users have enhanced rights including access, correction, deletion, restriction, portability, and objection to processing.
  • CCPA (California Consumer Privacy Act): California residents can request information about personal data collection and deletion rights.

Enhanced User Rights Procedures

To exercise your rights, contact us at [email protected] with:

  • Your request type (access, deletion, correction, etc.)
  • Account verification information
  • Specific data or processing you're concerned about

We will respond within 30 days for most requests, or 72 hours for deletion requests from European users.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify affected users within 72 hours of discovering the breach, as required by applicable law. Notifications will include the nature of the breach, potential impact, and steps being taken to address it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices. While updates will be infrequent, we recommend that you review this policy periodically. Material changes will be communicated via email to registered users.

Contact Us

If you have any questions about this privacy policy or if you wish to exercise any of your rights regarding your personal data, please contact us at:

Email: [email protected]